UCGuru.com wallboard

Welcome to the UCGuru wallboard - a totally free wallboard that can be used with Cisco UCCX.  This program is designed to easily show stats from your Cisco call center.

Install directions can be found at:
http://www.ucguru.com

If you have any questions, feel free to post them at UCguru.com and I'll do my best to answer them.


CHANGELOG:

1.42
Corrected call waiting math (thanks Hans)
Correct version in footer

1.41
Updated support for UCCX 10
Fix error on ICD page
Error message is now displayed when the incorrect UCCX version is selected.

1.4
added support for UCCX 10

1.3
-added option to show dequeued calls in CSQ view (these are calls that are not abandoned, or handled - think calls send to voicemail while in the queue)
-fixed errors with the unsupported agent view

Steps to upgrade from 1.22 to 1.3
1.  backup your current files
2.  upload all files except parameters.cfg (or better yet, install this in a new subfolder - i.e. http://10.1.1.10/ucguru1.3/ and test until you're happy)
3.  add the following to your parameters.cfg file:

Const DisplayCSQcallsDequeued = 1	//determines the calls dequeued by (callsDequeued = totalCalls - callsHandled - callsAbandoned)
Const TableColumnHeader_CSQStats_Column11 = "Calls Dequeued"




1.22
Fixed font display in IE

1.21
The ability to manually sort the CSQs when displayed.

1.11
Bugfixes

1.1
Added OnlyOneQueue option that uses more vertical screen space if you only have one queue
fixed favicon file
fixed footer credit

1.0 
Initial release